Our Travel Advisory Policy
InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned. In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.
The health and wellbeing of our guests and employees is our top priority. We are monitoring the situation and working very closely with local authorities.
Guests travelling to or from Mainland China, Hong Kong SAR, Macau SAR, or the Taiwan region between 23 January and 31 March 2020 will be able to change or cancel a valid booking reservation made via the hotel directly, IHG.com, the IHG App., or the IHG Central Reservations Centre, without financial penalty. For bookings made by a travel agent or online booking platform, we are advising guests to contact their agent.
As the UK plans to leave EU, we’ve taken some information from the UK Government site that may be useful to you when travelling to Europe from the UK.
Driving your own vehicle or hiring one in the EU? You will need new documentation when the UK leaves the EU. Check the new requirements: https://gov.uk/euexitdriving
Passport Checker Content
In the event of a no deal Brexit you may need to renew your passport earlier than planned. Check your passport is still valid for travel: https://www.passport.service.gov.uk/check-a-passport
Pet travel Content
If the UK leaves the EU without a deal then current UK issued #PetPassports would no longer be valid for travel to the EU. If you’re booking a 2019 holiday – stay up to date with the latest information on #PetTravel after #Brexit here:
Visiting the UK after Brexit
The following link contains everything people visiting the UK from the EU after Brexit will need to think about: https://www.gov.uk/guidance/visiting-the-uk-after-brexit
Updated: February 3, 2020